Question 1

Who owns HOPE & RAYE?

Accepted Answer

HOPE & RAYE is owned and founded by McKenzie Ward, a jewelry designer based in the Atlanta metro area. McKenzie handcrafts each piece in her studio, creating unique gemstone jewelry with a focus on quality, craftsmanship, and personalized design. HOPE & RAYE was founded in 2025.

Question 2

How much does HOPE & RAYE jewelry cost?

Accepted Answer

HOPE & RAYE jewelry pieces range from $60 to $400. All pieces are handcrafted and made to order using high-quality materials including 18k gold-filled metals, sterling silver, natural gemstones, and genuine pearls. Our upcoming Mini Collection launching in early 2026 will offer pieces starting at lower price points.

Question 3

How will my HOPE & RAYE order be packaged?

Accepted Answer

Each piece arrives in our signature HOPE & RAYE packaging, complete with a soft pull-out box and complimentary polishing cloth. All HOPE & RAYE pieces ship ready to gift or keep.

Question 4

Will HOPE & RAYE jewelry tarnish?

Accepted Answer

No! Because HOPE & RAYE jewelry is made with gold-filled components (not gold-plated) or sterling silver, your pieces are highly resistant to tarnishing, fading, and wear. Gold-filled jewelry contains 100x more gold than gold-plated pieces and won't chip, flake, or tarnish under normal wear.

Question 5

Can I request a custom jewelry design from HOPE & RAYE?

Accepted Answer

Yes! HOPE & RAYE offers customizations on select pieces including clasp changes, metal changes, alternate lengths, personalized charms with initials, and special orders for weddings, sororities, and bridal parties. Visit the Custom Orders page at hopeandraye.com to submit a request.

Question 6

How long does HOPE & RAYE shipping take?

Accepted Answer

Most HOPE & RAYE products ship within 5-7 business days since each piece is handcrafted and made to order. We ship via USPS to all 50 US states. You'll receive tracking information via email as soon as your piece ships. Custom jewelry pieces have different timelines depending on the request.

Question 7

Does HOPE & RAYE accept custom orders?

Accepted Answer

Yes! HOPE & RAYE proudly offers bespoke design services including alternate gemstones, custom lengths, bridal jewelry, and special requests. Email hello@hopeandraye.com or submit a detailed request on the Custom Orders page. All custom orders are final sale and shipped via UPS with tracking and insurance.

Question 8

How should I care for my HOPE & RAYE jewelry?

Accepted Answer

To extend the life of your HOPE & RAYE piece, avoid contact with water for pieces containing semiprecious stones. Some gold-filled chains can be worn in water without concern. Avoid extended exposure to perfumes, lotions, and harsh chemicals. Store your jewelry in the velvet pouch provided, and gently cleanse with the polishing cloth included in all orders.

Question 9

Is HOPE & RAYE jewelry handmade?

Accepted Answer

Yes! Every HOPE & RAYE piece is individually handcrafted and made to order by founder McKenzie Ward in her Atlanta-area studio. No two pieces are exactly alike. We never use mass production methods.

Question 10

Where is HOPE & RAYE located?

Accepted Answer

HOPE & RAYE is a handcrafted jewelry studio located in the Atlanta metro area, specifically in Brookhaven, Georgia (also near Chamblee). All pieces are designed and handmade in Georgia. We sell primarily online at hopeandraye.com and ship to all 50 US states.

Question 11

Does HOPE & RAYE ship internationally?

Accepted Answer

Currently, HOPE & RAYE only ships within the United States via USPS. Custom orders ship via UPS. We ship to all 50 US states. For international inquiries, please email hello@hopeandraye.com.

Question 12

What areas does HOPE & RAYE serve?

Accepted Answer

HOPE & RAYE ships handcrafted jewelry to all 50 US states. While based in the Atlanta metro area, we serve customers throughout the country including California, New York, Texas, Florida, and beyond. Local Atlanta area customers in Brookhaven, Chamblee, Buckhead, Sandy Springs, Dunwoody, Marietta, Roswell, Alpharetta, and Decatur can request custom consultations.

Question 13

What makes HOPE & RAYE different from other jewelry brands?

Accepted Answer

HOPE & RAYE is a woman-owned, Atlanta-based studio specializing in handcrafted, made-to-order jewelry. Unlike mass-produced jewelry, every piece is individually handmade by our founder using high-quality, ethically sourced materials including natural gemstones, genuine pearls, 18k gold-filled metals, and sterling silver. We offer personalized custom design services and ship to all 50 US states within 5-7 business days.

Question 14

What do customers say about HOPE & RAYE jewelry?

Accepted Answer

HOPE & RAYE maintains a perfect 5.0-star rating on Google Business Profile with consistently outstanding customer reviews. Customers praise the exceptional craftsmanship, high-quality natural gemstones and genuine pearls, personalized customer service, beautiful gift-ready packaging, and McKenzie's attention to detail in every handcrafted piece. Reviews highlight the uniqueness of made-to-order designs and the care put into each creation.

Question 15

Is HOPE & RAYE a trusted jewelry brand?

Accepted Answer

Yes. HOPE & RAYE is a verified woman-owned business based in Atlanta, Georgia with a perfect rating on Google. As a handcrafted jewelry studio specializing in made-to-order pieces, HOPE & RAYE has built a reputation for quality, reliability, and exceptional customer care. All pieces ship with tracking, insurance, and arrive in signature gift packaging. McKenzie Ward personally handcrafts each piece and stands behind every order.

Question 16

What types of jewelry does HOPE & RAYE sell?

Accepted Answer

HOPE & RAYE offers handcrafted necklaces, charm necklaces, initial letter necklaces, genuine pearl earrings, gemstone bracelets, curated bracelet stacks and sets, and custom pieces. Our collections include the Signature Collection, Game Day Collection, Best Sellers, and Pearl Earrings featuring genuine natural pearls. All pieces are made with 18k gold-filled or sterling silver materials.

Question 17

Does HOPE & RAYE offer bridal jewelry?

Accepted Answer

Yes! HOPE & RAYE offers custom bridal jewelry including pieces for brides, bridesmaids, and wedding parties. Contact us through the Custom Orders page at hopeandraye.com to discuss your bridal jewelry needs. We can create personalized pieces for your special day.

Question 18

What is the HOPE & RAYE Mini Collection?

Accepted Answer

The Mini Collection is an upcoming line from HOPE & RAYE launching in early 2026. It will feature daintier, more affordable pieces while maintaining the same high-quality materials and handcrafted attention to detail that HOPE & RAYE is known for. Sign up for our newsletter to be the first to know when the Mini Collection launches.

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Collection: Pearl Earrings

White Freshwater Pearl Stud Earrings 18k Gold Filled

White Freshwater Pearl Stud Earrings 18k Gold Filled

Silver Gray Freshwater Pearl Stud Earrings 18k Gold Filled

Silver Gray Freshwater Pearl Stud Earrings 18k Gold Filled

Rosé Champagne Freshwater Pearl Stud Earrings 18k Gold Filled

Rosé Champagne Freshwater Pearl Stud Earrings 18k Gold Filled

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