Shipping policy

Hope and Raye – Shipping Policy

Last Updated: March 30, 2025

We take great care in packaging and shipping your handcrafted jewelry to ensure it arrives safely. Please review our shipping policy below for details on processing times, shipping methods, and responsibilities.

1. Processing Time

Orders are processed and shipped within 5-10 business days (excluding weekends and holidays).
Custom or made-to-order pieces may take additional time. If applicable, estimated production times will be noted on the product page.
Once your order ships, you will receive a confirmation email with tracking information.

2. Shipping Methods & Rates

Our team ships from Atlanta, GA Monday-Friday. If orders are placed after 12pm EST, please add an additional day. Please note that shipping is non-refundable.

We offer Standard Shipping: $5 or Free with orders over $250

3. Domestic & International Shipping

Currently we only ship within USA

4. Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow 24-48 hours for tracking updates after your order has shipped.

5. Lost, Stolen, or Delayed Packages

Hope and Raye is not responsible for lost, stolen, or delayed packages once they are in transit.
If your package is marked as "Delivered" but you have not received it, please:
- Check with neighbors or household members.
- Contact the shipping carrier for assistance.
- If necessary, file a missing package claim with the carrier.

6. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If an incorrect address is entered and your order has not yet shipped, contact us at care@hopeandraye.com as soon as possible.
If an order is returned to us due to an incorrect address, the customer is responsible for re-shipping costs.

7. Shipping Delays

We do our best to ship orders on time, but unexpected delays may occur due to weather, holidays, or carrier disruptions.
If you experience a significant delay, please contact the shipping carrier first. If you need further assistance, email us at care@hopeandraye.com.

8. Contact Us

If you have any shipping-related questions, feel free to reach out:
care@hopeandraye.com
www.hopeandraye.com

Questions About Our Jewelry?

Everything you need to know about ordering, shipping, and our handcrafted pieces

When do I need to order for Christmas delivery? +

Order by December 15, 2025 for guaranteed Christmas delivery with standard shipping. Need it faster? We offer express shipping through UPS with tracking for a flat $20 fee. Order by December 20 and we'll rush your piece to arrive before Christmas. Email us at hello@hopeandraye.com to arrange express shipping.

Does the jewelry come gift wrapped? +

Yes! Every order automatically arrives beautifully gift-ready at no extra charge. Your jewelry comes in our signature blue velvet pouch with branding, nestled in a pull-out ribbon box with gold foil logo, wrapped with tissue paper and ribbon. We also include a polishing cloth. Want to add a personal message? You can include a custom note at checkout and we'll add it to a card for you. It's ready to give with no additional wrapping needed.

HOPE & RAYE is gold-filled, not gold-plated. What is the difference? +

Gold-filled jewelry (what we use) has a thick layer of real gold permanently bonded to a base metal through heat and pressure. It makes up at least 5% of the total weight and lasts for decades without tarnishing, fading, or turning your skin green. Gold-plated jewelry has only a microscopic coating of gold applied through electroplating that wears off quickly, usually within 6 to 12 months of regular wear. Gold-filled is much more durable, valuable, and hypoallergenic than gold-plated, which is why we only use 14K and 18K gold-filled materials in our handcrafted pieces.

Are HOPE & RAYE's gemstones real or synthetic? +

All HOPE & RAYE's gemstones are 100% genuine, natural semi-precious gemstones, meaning they formed in the earth over millions of years. We never use synthetic or lab-created stones unless specifically noted in the product description. Some of our gemstones are rare and only found in certain portions of the world, like Peru and Ethiopia. Each stone is hand-picked by our designer from ethically sourced vendors that the owner personally selects. Every natural gemstone has unique variations in color, pattern, and clarity, making your jewelry truly one-of-a-kind. Your piece will look very similar to what you see online, but each stone's natural beauty makes it slightly different. That's what makes it special.

How long does it take to receive my HOPE & RAYE order? +

Please allow 5 to 7 business days for handcrafting your piece in our Atlanta studio (Monday through Friday, and Saturdays during the holiday season). Once your jewelry is complete, you'll receive an email notification with tracking information. After it ships, delivery typically takes 1 to 3 business days depending on your location. Shipping is currently available to US addresses only. For international inquiries, please contact us at hello@hopeandraye.com. For the holiday season, we're working extended hours to get your gifts to you on time!

Does HOPE & RAYE have sterling silver pieces? +

Yes! In addition to our 14K and 18K gold-filled jewelry, we also create beautiful pieces in sterling silver. All our sterling silver jewelry is high-quality, tarnish-resistant, hypoallergenic, and nickel-free, making it perfect for sensitive skin and everyday wear.

Are HOPE & RAYE's pieces hypoallergenic? +

Our 14K and 18K gold-filled jewelry and sterling silver pieces are ideal for sensitive skin. Both materials are hypoallergenic and nickel-free, which means they won't cause irritation, redness, or allergic reactions. We avoid cheap base metals and nickel alloys that commonly trigger skin sensitivities. If you have metal allergies, our gold-filled and sterling silver pieces are safe for daily wear and won't turn your skin green.

How do I request a personalized charm necklace from HOPE & RAYE? +

We create personalized charm necklaces with initials and custom charms! Please visit our Custom Orders page to submit your request and share your vision. Our team will work with you to create a one-of-a-kind piece that's uniquely yours.

Do you have gift cards? +

Yes! You can order your gift cards here. Our gift cards never expire, making them the perfect last-minute gift or a thoughtful way to let someone choose their favorite piece.

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